Gestión Documental para Aseguradoras

Toda la información de sus clientes en un único punto, en digital y automatizada. Ya sea como como repositorio centralizado o para la implementación de procesos como la emisión de pólizas o la gestión de siniestros, Athento le dará flexibilidad y agilidad como backup de sus procesos de negocio más importantes

Complete view of the Customer

Providing one user interface for document management within – no need to switch and log-on to electronic archive
Support for any type of content & media: e-mails, documents, chats, voice and video recordings, push-notifications, social, geographical data etc.
All communication between the Customer and the Company is presented within Customer Overview screen – 360⁰ view
Improving staff efficiency and reducing the number of human errors on day-to-day activities
Improving customer satisfaction, as staff has one single view of all communication related to the customer

Claim management

Claim documents & Communication are presented in the context of Claim event and Claim case
Claim workers are notified about new documents & notes throughs alert system
Add new documents directly from – all new content immediately becomes accessible to others
Ability to view multiple documents, add annotations on photos, download documents, attach them to e-mails – all can be done without leaving
Providing BPM capability, which allows automating, orchestrating and controlling business processes

What our clients have to say about us:

“Reliability is a core value of the company.

We follow the highest service standards and ensure

that each customer receives full and reliable service.

We guarantee individual advice and offer professional

solutions to each customer. The claim management system

which has been implemented in cooperation with

Affecto helps us maintain quality standards.”

Pavel Jaževič, PZU Lietuva Member of the Board

Our Experience

Throughout 17 years of experience, we have built customer trust, by delivering benefits to their daily business:

For the enterprise-wide document management
Single point of access to customer files, holding complete communication history
More control over business processes and related documents
Possibility to handle volumes of documents
Efficient document handling – compliance, retention, archiving and access control
Out of the box integration with MS Office & Email
Ability to create and send documents via email directly from DMS

Expertise in ECM field has helped us to gain excellent project references from Insurance-related business cases, such as:

Claim documents handling (including photos, emails, letters, invoices and maps) – streamlined workflow processes for document-based business activities
Document routing and related claims workflow within the insurance company to speed up claim management and reduce manual-work
Regulatory compliance versioning
Retention control, flexible for each country’s legislation, allowing to add storing and deletion rules for different types of documents
Outsourced incoming document handling to input documents into the system from all sources – paper, email, fax, mobile-upload etc.

Gestión Documental para Aseguradoras

Complete view of the Customer

Providing one user interface for document management within – no need to switch and log-on to electronic archive

Support for any type of content & media: e-mails, documents, chats, voice and video recordings, push-notifications, social, geographical data etc.

All communication between the Customer and the Company is presented within Customer Overview screen – 360⁰ view

Improving staff efficiency and reducing the number of human errors on day-to-day activities

Improving customer satisfaction, as staff has one single view of all communication related to the customer

Claim management

Claim documents & Communication are presented in the context of Claim event and Claim case

Claim workers are notified about new documents & notes throughs alert system

Add new documents directly from – all new content immediately becomes accessible to others

Ability to view multiple documents, add annotations on photos, download documents, attach them to e-mails – all can be done without leaving

Providing BPM capability, which allows automating, orchestrating and controlling business processes

What our clients have to say about us:

Our Experience

Throughout 17 years of experience, we have built customer trust, by delivering benefits to their daily business:

For the enterprise-wide document management

Single point of access to customer files, holding complete communication history

More control over business processes and related documents

Possibility to handle volumes of documents

Efficient document handling – compliance, retention, archiving and access control

Out of the box integration with MS Office & Email

Ability to create and send documents via email directly from DMS

Expertise in ECM field has helped us to gain excellent project references from Insurance-related business cases, such as:

Claim documents handling (including photos, emails, letters, invoices and maps) – streamlined workflow processes for document-based business activities

Document routing and related claims workflow within the insurance company to speed up claim management and reduce manual-work

Regulatory compliance versioning

Retention control, flexible for each country’s legislation, allowing to add storing and deletion rules for different types of documents

Outsourced incoming document handling to input documents into the system from all sources – paper, email, fax, mobile-upload etc.