A document management software is a computer application that allows the processing, routing, preservation, publication and work on electronic documents (whether they are scanned documents or originally created in digital format).
In Hispanic countries, we use the term document management, although with the current characteristics of companies, it is more correct to use the Anglo-Saxon term Enterprise Content Management –ECM-, since companies manage a wide range of digital assets that do not only correspond to what we know as “document” (images, videos, plans, etc.).
An intelligent document management software is a flexible and transversal tool that allows us to cover different problems within an organization that revolve around documents.
For example, in a software like Athento, we can cover cases as varied as:
Initiate processes from customizable forms, visually create workflows and get traceability of each of your cases and the documents that support them.
Distribute the workload among the team, follow up and keep cases up to date. Make sure you get everything you need to resolve them on time.
Finally go paperless, offer flexibility to your team and get the peace of mind of knowing that customers and partners can easily communicate with you through different channels.
Automatically request documents from customers, generate them from templates, automatically classify them, get intelligent suggestions or incorporate self-executing actions.
Directly impact the day-to-day life of users by making documents flow through your processes.
Intelligent document management software can help any company in any industry.
Athento has use cases in sectors such as insurance, banking, construction, automotive, airlines, education, commerce, industry and many others.
Your industry can also benefit from intelligent document management!