A whistleblowing channel is a tool that allows employees and others to securely and confidentially alert an organization about irregularities, breaches of legislation, corruption or fraud in the company.
You must also create the fields associated with the Complaints, both those to be filled in by the complainant and those to be filled in by the data processor. There can be as many fields as necessary, such as the complaint code, the date of registration, the reason for the complaint and the resolution of the complaint.
For example, you can create a queue called “Complaints Received”, for complaints that have not yet been processed, and another queue called “Complaints in process” for those that have already been reviewed by the manager, filtering by the status of the lifecycle of the complaint.
You can also configure automations such as the automatic assignment of the registration date, the blocking of fields or the sending of notifications depending on the lifecycle status.
Add the users in charge of managing the complaints to the team you have created, these users can be classified into groups and, based on them, you can manage their permissions according to their tasks in the Complaints Channel. There are administration, read, write and delete permissions.
Now only the last step is left! Share the public link of the Complaints Channel with the users of the team, remember that it is fully customizable and you can embed it on your website, Slack, wherever you want!
And that’s all! You have now configured your Internal Complaints Channel with Athento, remember that you can contact us if you have any doubts.