Knowledge Bases

Talk to your corporate knowledge

Athento’s knowledge bases combine generative AI and semantic search to deliver reliable answers directly from your documents.

Searching for information is a real operational cost, even if it is rarely measured

Even assuming fast searches and only a few documents per day, the annual impact in hours and labor costs is significant. Multiply a few seconds lost per search by employees, by days… and the result is clear: thousands of euros per year spent locating information that is already in your systems.

Why use Athento to generate knowledge bases?

Your ECM is ready to configure knowledge bases in just a few minutes

Improve your customers’ experience by allowing them to consult documentation.
Improve the internal user experience by helping them find what they are looking for.
Reduce costs associated with searching for information.
Help your teams generate new knowledge from existing content.
Reduce support tickets with self-service support for your users.

Knowledge Base Features Checklist

Athento Knowledge Management functionality

THE ECM WITH 🚀 BUILT-IN KNOWLEDGE BASES THAT WORK

Code or programming. Ready to use.

In recovery or recall

+ 0 %

Answer accuracy

+ 0 %

Full control over published information

Athento’s review, approval, and workflow features help you maintain full control over all published information. Achieve 100% traceability of who reviewed and who approved content. Schedule periodic reviews and keep the relevant teams informed.

Use your knowledge base without limits from other systems

Feed your knowledge base with content and query it via API from third-party applications

Content creation via API
Knowledge base queries via API
Integration with Zendesk Guide to consume content
Integration with WordPress to consume content
Embeddable chatbot components for external websites
Customizable public and private views

				
					{ 
    "kb": "115d6b45-9c55-4595-8a4a-5a8a769a0b4a",
    "prompt": 
    "De acuerdo con las políticas
    de la organización, de quién es la
    responsabiidad de definir 
    la estrategia anual de
    comunicación multicanal?", 
    "query": 
    "SELECT * FROM Document WHERE
    creation_date > '2025-01-01'" 
}

A service designed for corporate needs

Because your organization needs flexibility without compromising security

Companies that have taken their document management to the next level with Athento

Learn more about Knowledge Bases

Explore our resources related to RAG technologies, Knowledge Management, and Knowledge Bases

Athento RAG Benchmark

Download the full study on Retrieval-Augmented Generation (RAG) at Athento

Athento has conducted a technical benchmark of its RAG functionality, combining semantic search and language models (LLMs) to evaluate accuracy, recall, and robustness in real-world AI-powered document management environments.

This study shows how Athento’s ECM platform, enhanced with artificial intelligence, enables natural language queries with accurate answers grounded in corporate documentation.

Webinar: “How to turn your document repository into knowledge with AI and RAG”

May 22, 2025

Discover how artificial intelligence and RAG (Retrieval-Augmented Generation) technology are revolutionizing the way organizations access the knowledge contained in their documents.

Learn how to transform your document repository into a source of knowledge with AI and RAG, delivering intelligent, contextualized answers—without development or manual searches, and in real time.

Ready to generate Knowledge Bases?

Get started now with Athento and try the product that is revolutionizing document management. Athento is an intelligent digital content management platform—versatile and powerful. Build 100% digital workspaces by integrating processes, documents, and data.