Details of the job
Responsabilities
- Provide technical assistance and support (levels 1 and 2) for issues related to computer systems, software, and hardware.
- Offer solutions to problems and propose improvements to the product team.
- Meet SLA times when dealing with customer issues.
- Classify and resolve issues based on severity and priority.
- Utilize, grow and update the existing Knowledge Base and Communities to offer answers to users.
- Escalate issues to the product team when required.
- Work shift rotation to cover evenings, public holidays, and weekends
- Watch and improve customer satisfaction in the support area.
Soft Skills
- Passion for engineering and technologies.
- Fundamental troubleshooting skills.
- Outstanding communication skills.
- Master skills in prioritization.
- Strong sense of responsibility.
- Positivity, kindness and humor 🙂
Qualifications and requirements
Experience & Qualifications
- At least 2 years of demonstrable experience in support.
- Bachelor’s degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
Knowdlege & Skills
- Programming Experience.
- Network and systems knowledge.
- Spoken English and Spanish.
- Object-oriented programming.
- Experience on usage of APIs
- Experience with debugging tools
Stack & Tools
So what's the plan?
Work from home
Work remotely, from home or from an island in the Caribbean.
Time for yourself
Take your birthday off every year, Christmas Eve and New Years Eve also and 22 holiday days per year.
Change offices
You can work from Colombia or from Spain. Every 3 years you can change offices for a while.
Restaurant vouchers
As part of your salary you can choose to receive restaurant checks for food.
Kindegarden vouchers
As part of your salary you can choose to receive kindergarten voucher for your children.
Private health insurance
As part of your salary you can choose to receive a private health insurance.
Library
Ask for books related to your profession. Athento covers the expenses.
Equipment
Macbooks (or other kind of laptops), screens, keyboards and everything you need to do your job properly.
Suggest new tools
We subscribe and pay for tools you suggest that can improve team productivity.
Paid courses
Up tp 300€/year to take courses related to you job. Keep learning and maintain yourself up to date.
Rewards
You do well, we praise you: Ryainair vouchers, Amazon vouchers and other incentives.
And more!
Mentoring, trainning, congress, a cool team and culture, stocks and more!
Magic Fridays!
If you have been on the team longer than 5 years, you get a Friday off per every year of work.
English/Spanish lessons
Learn a new language with a native teacher. Twice per week. It's on us!
Ready to join us?
Join our team and grow your professional career with us. We are looking forward to many adventures together. Send us an email and attach your resume. We will contact you back.
