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Privacy Policy

Confidentiality and data protection

In compliance with the provisions of current legislation on data protection, and in the context of the new regulatory framework established by virtue of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April of 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (hereinafter, the “General Regulations”), and the national regulations on the protection of personal data personnel, we inform you that the personal data that you provide us (hereinafter, the “Data”), will be subject to treatment by Ysengineers, SL, with registered office at C / Iván Pavlov 2, Floor 2, Office 3, Hevimar II Building, Technological Park of Andalucía, 29590, Campanillas, Málaga.

Accuracy and accuracy of the data provided

All the information provided by the User through the forms of the Web for the above purposes or any other must be true. For these purposes, the User guarantees the authenticity of all the data they communicate and will keep the information provided to Ysengineers, S.L. perfectly updated so that it responds, at all times, to the real situation of the User. In any case, the User will be solely responsible for the false or inaccurate statements made and the damages caused to Ysengineers, S.L. or to third parties for the information you provide.

Processing of Personal Data

All the fields that appear in the forms of the website will be required to be completed, so that the omission of any of them may lead to the impossibility of we can meet your request, unless the form itself has fields of voluntary completion.
Personal data will be treated with the degree of protection legally required to avoid any loss, alteration, treatment or unauthorized access.
If by means of a form you provide us with personal data of other people, we warn you that you must do so with your consent and have informed them, in advance, of the extremes contained in this Privacy Policy. Also, Ysengineers, S.L. undertakes to provide any third party whose data provide us with the information that is pertinent, in accordance with the provisions of Article 14 of the General Regulations.
If you have any questions regarding data protection you can contact the Office of Data Protection of Ysengineers, S.L. via email athento@athento.com.

Purposes of the Processing of Personal Data

In general, your data will be processed by Ysengineers, S.L. for the fulfillment of the following purposes:
1. Management of your relationship with Ysengineers, S.L .: Ysengineers, S.L. You can process your data for the management of your relationship with the entity, including this treatment the development of any operation necessary for the maintenance of the same.
2. Organization of services and events: Ysengineers, S.L. organizes raffles, contests and promotional events. In these cases, the interested party who wants to participate, will voluntarily register by completing the forms that Ysengineers, S.L. arrange for that purpose. Ysengineers, S.L. will treat the data obtained through the forms of participation in these services and events in order to be able to manage the participation of the interested party, as well as the publication of the prizes, or any additional information that may be necessary, if applicable. This treatment will only be carried out if Ysengineers, S.L. has the consent of the interested party.
3. Management of requests and requests: In order that Ysengineers, S.L. can manage those requests and requests that you send us, Ysengineers, S.L. will treat the information you provide. This information will allow Ysengineers, S.L. to be able to give an answer to them, and to put at your disposal solutions that adapt to your needs. Ysengineers, S.L. undertakes to process the data obtained and provided by you as long as they are necessary for the purpose described.
4. Sending bulletins and magazines: Ysengineers, S.L. will carry out, both by ordinary and electronic means, the sending of newsletters and magazines, as well as information on the activities and services of Ysengineers, S.L., as long as you have consented to this treatment.
Whenever this treatment is carried out by electronic means, it will be legitimized in satisfying the legitimate interests of Ysengineers, SL, by virtue of the provisions of article 21 of Law 34/2002, of July 11, on the services of the information society and electronic commerce, as well as the European Regulation of Commercial Electronic Communications. At any time you can object to this treatment through contact with the Data Protection Office of Ysengineers, S.L. in the email mentioned above.
This treatment is based on the legitimate interest of Ysengineers, S.L. In order to improve our procedures, we can contact you to know your level of satisfaction with them, and thus be able to improve those issues that require it for your greatest satisfaction. You can always object to receiving any communication of this nature through contact with the Data Protection Office of Ysengineers, S.L. in the email mentioned above.
5. Conducting surveys to customers or potential customers: In order to verify the quality of communications, the procedures of Ysengineers, SL, the treatment we provide, as well as the products and services that we make available, Ysengineers, SL You can conduct satisfaction surveys.
This treatment is based on the legitimate interest of Ysengineers, S.L. In order to improve our procedures, we can contact you to know your level of satisfaction with them, and thus be able to improve those issues that require it for your greatest satisfaction. You can always object to receiving any communication of this nature through contact with the Data Protection Office of Ysengineers, S.L. in the email mentioned above.

6. Communication of your personal data to third parties collaborators and sponsors: Ysengineers, S.L. may, on certain occasions, communicate your personal data to collaborators and sponsors for the development of commercial actions by them (through mail, mailing, fax, SMS, email and any telematic means) are of a general nature or adapted to your personal characteristics, as long as you have given your consent through the form established for that purpose. Also, we inform you that you can oppose and / or withdraw your consent at any time to this treatment.

· In the event that you are a client of Ysengineers, S.L., Ysengineers, S.L. You can process your data for the following purposes with additional character:

  1. Management of the relationship with customers, including economic, accounting, tax and administrative management, among others: Ysengineers, S.L. you can process your data for the management of your client status, including this treatment, the modification and / or updating of your data, change of personal data, modification of bank account, updating of photos, request of duplicates, payment tracking.
  2. In the same way, your data will be processed to request complaints, claims and / or suggestions.
  3. Ysengineers, S.L. will treat the information you provide, including that which may be obtained from browsing through the Website. This information will allow Ysengineers, S.L. know your profile, and thus be able to make better offers, and put at your disposal information that may be of interest to you about events and activities organized by Ysengineers, S.L. Ysengineers, S.L. undertakes to process the data obtained and facilitated by you for the maintenance of your client status, and the relationship you maintain with Ysengineers, S.L., provided that these data are necessary for the purpose described.

· Additionally, in the event that you are part of some of our subscription lists or information requests, we will treat your data with the following purposes with additional character:

  1. Sending newsletters, magazines, and communications to the Loyalty Program: We also inform you that your data may be processed to keep you informed of the activities and procedures related to your status as an applicant, the news and organization of events organized by Ysengineers, SL and, occasionally, Ysengineers, S.L. will carry out, both by ordinary and electronic means, the sending of newsletters and magazines, as well as information on activities and services, as long as the user has not opposed their treatment. This treatment is based on a legitimate interest of Ysengineers, S.L., in relation to the need to keep the interested party informed about the exclusive advantages derived from their participation in the Loyalty Program.
  2. In accordance with the foregoing, whenever this processing is carried out by electronic means, and refers to products and services related to Ysengineers, SL, you will be legitimized in satisfying the legitimate interests of Ysengineers, SL, under the provisions of in article 21 of Law 34/2002, of July 11, on services of the information society and electronic commerce, as well as the European Regulation of Electronic Commercial Communications. The user may oppose this treatment at any time.
  3. Non-compliance with the General Conditions of the Loyalty Program: Additionally, Ysengineers, S.L. may proceed to treat your personal data, in relation to an improper use of the Loyalty Program, in order to process your cancellation and cancellation thereof, and / or the Promotional Media, and to terminate the enjoyment of the Advantages and / o of the Special Advantages, in the terms included in the General Conditions of the Loyalty Program. Ysengineers, S.L. will carry out this treatment in order to guarantee the correct development of its relationship with the user, not exceeding in any case the scope of this purpose, and acting in strict compliance with current legislation.

· Finally, in the event that you register on any of the official websites of Ysengineers, S.L., or the forms that Ysengineers, S.L. puts at your disposal, Ysengineers, S.L. You can process your data for the following purposes with additional character:

  1. Management of registrations and deregistrations of users: In order that Ysengineers, S.L. can manage all registrations and deletions of user registrations made through any Website, Form or Application that is made available to them, and whenever appropriate, Ysengineers, S.L. will treat the information you provide, including that which may be obtained through any Web Site, Web Form or Application that is made available to you. This information will allow Ysengineers, S.L. know your profile, and thus be able to make better offers, and put at your disposal information that may be of interest to you about events and activities organized by Ysengineers, S.L. Ysengineers, S.L. undertakes to process the data obtained and provided by you for the maintenance of your registration as a user and for the management of your relationship with Ysengineers, SL, provided that these data are necessary for the purpose described, as well as for the management of the rest of purposes that we inform you next.
  2. The personalization of our commercial and promotional offers: During the maintenance of your relationship with Ysengineers, SL, the personal data that you make available to us through any Web Site, Web Form or Application made available to you, or the hiring of products and services, may be subject to automated decisions that have legal effects on their person, as well as the creation of profiles, including through automatic techniques that use the current data, data of navigation of cookies, historical and statistical, data that can be obtained from through other sources of information (third party sources and social networks), for the optimization of the product offerings that we put at your disposal, prices and new proposals, through segmentation in different groups in relation to common patterns. This treatment will only be carried out if Ysengineers, S.L. has the consent of the interested party.

Cookies

Our website www.athento.com (the “Website”) uses a technology called “cookies” in order to collect information about the use of the Website.
We inform you that we can use cookies in order to facilitate your browsing through the Website, distinguish you from other users, provide a better experience in the use of it, and identify problems to improve our Website. Also, if you give your consent, we will use cookies that allow us to obtain more information about your preferences and customize our Website in accordance with your individual interests.
The purpose of this cookie policy is to inform you clearly and precisely about the cookies used on our Website (the “Cookies Policy”).
Your personal data is collected through the contact form, the registration form, the contests, a catalog request or an appointment appointment.
We use this information, once collected, to track your request, contact you if necessary and carry out a statistical follow-up. On the other hand, we will send you information and advertising offers if, and only if, you give us your approval.
We collect certain information through the “log file” and the witness files, which include: IP address, operating system, pages visited and requests, time and day of connection.
The ability to use these files allows us to improve our service, as well as provide personalized attention and statistical monitoring. If you do not wish to provide us with this information, you can modify the parameters of your Internet browser and / or delete your current “cookies”.
A cookie is a file that is downloaded to your computer (computer or mobile device) in order to store data that can be updated and retrieved by the entity responsible for its installation.
The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time you have been on our Website and the sites visited just before and after it.

Type of cookies used on the Website

Our Website uses the cookies described below:

Own cookies

Are those cookies that are sent to your computer and managed exclusively by us for the best functioning of the Website. The information we collect is used to improve the quality of our service and your experience as a user. These cookies remain in your browser longer, allowing us to recognize you as a recurring visitor to the Website and adapt the content to offer content that suits your preferences.

Third party analytical cookies

In our Website we also use the Google Analytics audience measurement system, a Google web analysis tool that allows us to know how users interact with our Website. Likewise, it enables cookies in the domain of the site on which the user is located and uses a set of cookies to collect information anonymously and prepare reports of trends on the Website without identifying individual users. Together with our server registration files, they allow us to know the total number of users that visit our Website and those parts of it that enjoy greater popularity. Thanks to them we obtain information that can help us improve navigation and give a better service to users.
If you interact with the content of our Website you can also set third-party cookies. Third-party cookies are those established by a different domain of our Website. We can not access the data stored in the cookies of other websites when you browse the aforementioned websites.
On the other hand, Ericrom digital uses the Google Analytics tool for its website. Accordingly, also consider Google’s privacy policy:
“This website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (” Google “). Google Analytics uses “cookies”, which are text files located on your computer, to help the website analyze the use made by users of the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and archived by Google on servers in the United States. Google will use this information on our behalf in order to keep track of your use of the website, compiling reports on the activity of the website and providing other services related to the activity of the website and the use of the Internet. Google may transmit such information to third parties when required by law, or when such third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google. You can reject the processing of data or information by rejecting the use of cookies by selecting the appropriate configuration of your browser, however, you should know that if you do so, you may not be able to use the full functionality of this website. By using this website you consent to the processing of information about you by Google in the manner and for the purposes indicated above. ”

Consent

By browsing and continuing on our Website you will be consenting to the use of the aforementioned cookies, for the periods indicated and in the conditions contained in this Cookies Policy.

Disable and block cookies

We inform you that since cookies are not necessary for the use of our Website, you can block or disable them by activating the configuration of your browser that allows you to refuse the installation of all cookies or some of them.
The majority of browsers allow to warn of the presence of cookies or to reject them automatically. If you reject them, you may continue to use our Website, although the use of some of your services may be limited and therefore your experience on our Website may be less satisfactory.

Withdraw my consent

If you wish to withdraw your consent related to this Cookies Policy at any time, you must delete the cookies stored on your computer (computer or mobile device) through the settings and settings of your Internet browser.
Unless you have adjusted the settings of your browser, our system will create cookies as soon as you visit our Website. Keep in mind that all Internet browsers allow the change of such configuration.
If you wish to reject the processing of data or information, you can do so by configuring your browser so that it prevents the use of cookies. You can find a way to do it by going to the help menu of your browser where the steps to proceed with its removal are established.

Disable Cookies in Google Chrome:

1. Click on the Chrome menu located on the browser’s toolbar.
2. Select Settings
3. Click Show advanced options.
4. In the “Privacy” section, click on the Content Settings button …
5. In the “Cookies” section, select “Do not allow data to be saved from the sites”. Keep in mind that, if you select this option, you will not be able to directly access most of the sites that require the use of login credentials.

Disable Cookies in Internet Explorer:

1. We open Internet Explorer.
2. Click on the Tools button and then on Internet Options.
3. Click on the Privacy tab, and then under Settings, move the slider all the way up to block all cookies or completely down to allow all cookies, and then click OK.

By blocking cookies, you can prevent certain websites from displaying correctly.

Disable Cookies in Firefox:

· At the top of the Firefox window, click on the Firefox button and select Options.
· Select the Privacy panel.
· We select in the section “Firefox may”: Use a custom configuration for the history.
· Deselect the selector Accept cookies.
· We click on OK

Disable Cookies in Safari:

If you want to disable cookies in the Safari browser, go to Preferences and, in the Privacy panel, choose Block Cookies

Purposes

The purposes of Ericrom Digital are the maintenance and management of the relationship with the User, as well as the information work.

Minors

Ysengineers, S.L. will not collect or process personal data of minors under fourteen (14) years, without fully complying with the requirements established in the applicable data protection regulations, regarding compliance with the duty to inform and obtaining those consents that may be necessary .

Transfer of data to third parties

Ysengineers, S.L. communicate your personal data to Public Organizations, Judges and Courts and, in general, competent authorities, when Ysengineers, S.L. have the legal obligation to provide them.
Ysengineers, S.L. has the collaboration of some third party service providers who have access to your personal data and who treat the referred data in the name and on behalf of Ysengineers, S.L. as a result of their provision of services.
Ysengineers, S.L. follows strict criteria for the selection of service providers in order to comply with their data protection obligations and undertakes to subscribe with them the corresponding data processing contract through which they will impose, among others, the following obligations: apply appropriate technical and organizational measures; treat the personal data for the agreed purposes and taking only the documented instructions of Ysengineers, S.L .; and delete or return the data to Ysengineers, S.L. once the provision of services ends.

How Long Will We Keep Your Data?

Personal data to which you have access by virtue of your relationship with Ysengineers, S.L. they will be treated as long as they are accurate for the management of the informed purposes. In this sense, Ysengineers, S.L. will keep the personal data once your relationship with you is terminated, duly blocked, during the limitation period of the actions that may arise from the relationship maintained with the interested party.
Once blocked, your data will be inaccessible to Ysengineers, SL, and will not be treated by it, except for making it available to Public Administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatments, as well as for the exercise and defense of claims before the Spanish Agency for Data Protection.
Finally, and as long as it had not withdrawn its consent for this purpose, Ysengineers, S.L. keep your data in order to keep you up to date with the products, events and services of Ysengineers, S.L. that may be of interest to you.

Exercise of rights

You may, in relation to those treatments that are based on obtaining your consent, withdraw your consent through the procedure detailed in the following paragraph.
You may exercise, if you wish, the rights of access, rectification and deletion of data, as well as request that you limit the processing of your personal data, oppose it, request the portability of your data, as well as not be subject to automated individual decisions, sending a written communication or contacting Ysengineers, SL through the following email address: athento@athento.com.
You can also contact Ysengineers, S.L. by postal mail at the address: C / Iván Pavlov 2, Floor 2, Office 3, Hevimar II Building, Technological Park of Andalucía, 29590, Campanillas, Málaga.

In what authority can you exercise your claims?

You can submit a claim to the Data Protection Office of Ysengineers, S.L., through the address athento@athento.com, so that we can satisfy your rights in this matter. In any case, you can always go to the Spanish Agency for Data Protection in the C / Jorge Juan number 6, Madrid as the control authority in matters of data protection.

Security measures

Ysengineers, S.L. maintains the security measures of protection of personal data in accordance with the content of the provisions of the GDPR, and has established all technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of data that we facilitate.

Acceptance and Consent

The User declares to have been informed of the conditions on protection of personal data, accepting and consenting to the automated treatment of them by Ericrom Digital, in the manner and for the purposes indicated in this Policy of Protection of Personal Data. Certain services provided on the Portal may contain specific conditions with specific provisions regarding the protection of Personal Data.

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